Privacy Policy for Tops'l Farm

Last Updated: April 27, 2025

This Privacy Policy describes how Tops'l Farm collects, uses, and protects the personal information of our guests and website visitors as you inquire about events, book lodging, or purchase a product with our farm. At Tops'l Farm, we are committed to maintaining the privacy and security of your information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details for Bookings and Purchases: This includes your name, email address, phone number, and postal address, which you provide when making a reservation, purchasing a product, or inquiring about events and retreats at Tops'l Farm.

    • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages

  • Payment Information - RESERVATIONS: When you book lodging with us, we utilize a third-party booking platform called WETRAVEL that will collect payment information on our behalf. You can read the WeTravel Privacy Policy here

  • Payment Information – ONLINE SHOP: When you purchase products online at Tops'l Farm’s online shop, we will securely collect your name, address, credit card information, and email address for the purpose of fulfilling your purchase.

  • Information Collected Through Our Website:

    • IP Addresses: Our web server may automatically log your IP address, which is the numerical address of your computer on the internet. This helps us understand how visitors use our website.

    • Cookies: Our website may use cookies, which are small text files that are placed on your computer by websites that you visit. We may use cookies to enhance your experience on our website, such as remembering your preferences or analyzing website traffic.

2. Why We Collect This Information

We collect this information for the following purposes:

  • To Manage Bookings and Purchases: We use your contact details and payment information to process your reservations for accommodations, events, and retreats at Tops'l Farm and to fulfill your online shop orders. This includes sending you booking and order confirmations and related communications.

  • To Send Essential Communications: We use your contact information to send you essential information about your upcoming stay, event, or online purchase, such as booking details, directions, order updates, and any necessary announcements.

  • To Process Your Online Order: We use your name, address, credit card information, and email to process your transaction, charge your payment method, and prevent fraud.

  • To Fulfill Your Online Order: Your name and shipping address are necessary to ship the products you have purchased.

  • To Provide Order Updates and Customer Service: We use your email address to send you order confirmations, shipping updates, and to respond to any inquiries or provide support related to your online purchase.

  • To Improve Our Website: We analyze information like IP addresses and data collected through cookies to understand how visitors interact with our website. This helps us to improve the website's functionality, content, and user experience.

3. How We Use Your Information

We use the collected information for the purposes outlined in Section 2. We may also use your contact information to send you occasional updates about Tops'l Farm, such as new offerings, special events, or important announcements, but only if you have provided your consent to receive such communications. You will have the option to opt-out of these marketing communications at any time.

4. Information Sharing

We want to be clear that Tops'l Farm does not share your personal information with any third parties for their own marketing purposes. We may need to share your information with trusted service providers who assist us in operating our website, processing payments (if applicable), fulfilling online shop orders, or providing services to you. However, these service providers are contractually obligated to keep your information confidential and to use it only for the purposes of providing services to us. We utilize a third-party booking platform called WeTravel for processing reservations; their privacy policy can be found at the link provided above.

5. Data Security

We take reasonable precautions to protect the personal information we collect from unauthorized access, use, or disclosure. These measures include secure server hosting and password protection for administrative access.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccuracies6 in your personal information.

  • Request deletion of your personal information, subject to certain legal exceptions.

  • Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided in Section 9.

8. Cookies and Tracking Technologies

Our website may use cookies to collect information about your Browse activity. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or10 our data practices, please contact us at:

Tops'l Farm

365 Bremen Rd

Waldoboro, Maine 04572

Hello @ topslfarm.com

207-832-1602

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes11 will be posted on our website, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically for any updates.

Remember to replace "[WeTravel Privacy Policy here]" with the actual link to WeTravel's privacy policy.

Mobile Terms of Service

Last updated: May 7, 2025

The Tops'l Farm mobile message service (the "Service") is operated by Tops'l Farm (“Tops'l Farm”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tops'l Farm’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tops'l Farm through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tops'l Farm. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335030680 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tops'l Farm mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335030680 or email hello@topslfarm.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.